Confidential Performance Assessment

Do you feel you're not getting sufficient input from your senior managers about customer experience and service satisfaction?
Are you concerned about the impact of negative Google reviews on your brand image and revenue?

The solution is to gain a comprehensive, hands-on client perspective with qualitative data to complement your figures.

According to the Mystery Shopping Providers Association, the businesses that employed mystery shopping as a market research technique saw average growth of over 10%. 

Mystery clients are not tools just for hotels, luxury fashion stores and restaurants.
Any B2C business can benefit from mystery assessments to enhance customer experience.

ansform your mindset.
Call ZeNous for an obligation-free consultation.

Detailed feedback, unbiased service assessment in line with your KPIs and full confidentiality, supported by visual aids  —for any B2C business based in Europe. 

Tapping into 8 years' feedback management expertise, ZeNous enables you to make informed decisions about your team and your services based on input gathered through structured or semi-structured scenarios in real-life conditions.

Build a resilient and agile team.

Take action with ZeNous.